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Analytics

Virtual Office Analytics

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Virtual Office Analytics

A robust suite of web based tools that provide enterprise-level analytics that can be used to make highly informed business decisions. This suite of services delivers easy to use, customizable and rapid insights into the historical and real-time information associated with all extensions and devices in an organization’s Virtual Office phone system.

Unified Voice Communication analytics provides actionable business intelligence for tightly controlling costs, resolving complex issues, predicting customer trends and optimizing network investments. Along with smarter day-to-day decision making, Unified Voice Communication provides VoIP and fixed line service providers with important insight to uncover hidden revenue opportunities and new business models that create a long-term advantage.

Virtual Office Analytics Suite

Comprehensive set of unique dashboards and reporting options for all extensions in an organization’s Unified Voice Communication PBX.

  • Extension Summary
  • Call Detail Records
  • Active Calls
  • Unreturned Calls
  • Calls by DID
  • A real-time view of all call activity for selected call queues or ring groups within the Unified Voice Communication PBX. Get comprehensive call center-like reporting in a single dashboard view, available on any device.

  • Agent performance
  • Queue status and performance
  • Real-time information about three important aspects of your Unified Voice Communication hosted PBX service:

  • Status of all endpoint devices
  • Individual call and MOS score detail
  • Extension summary graphing
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